Shipping
Shipping Information
Operating Hours
Monday – Saturday (Sunday & Public Holidays off).
| Service | Monday–Friday | Saturday |
|---|---|---|
| Same Day | 08.00 – 13.00 | — |
| Instant | 08.00 – 15.00 | 08.00 – 12.00 |
Orders placed after the cutoff will be shipped on the next business day. Chat & product discussions outside operating hours will be responded to on the next business day.
Method & Estimated Time
- GOJEK Instant / GRAB Instant courier — maintains cold product quality, estimated 3 – 6 hours (Same Day).
- Each package includes an ice pack to maintain product temperature.
- Same Day service uses collective couriers. Quality degradation due to this service is beyond our responsibility.
Free Shipping for Purchases > Rp 1,000,000
Total purchases above Rp 1,000,000 can be transacted via Instagram @indoguna_utama for free shipping.
Service Area
Currently, we serve the Jabodetabek area. For deliveries outside this area, please contact our CS team via WhatsApp for special scheduling.
Need quick help?
Contact our CS team via WhatsApp at +62 812-8927-8104 or Instagram @indoguna_utama.