Refund Policy

Refund & Exchange Policy

Conditions for Accepted Claims

• Goods received do not match the product ordered.
• Goods are damaged / defective upon receipt (with unboxing video proof).
• Claims must be submitted within a maximum of 1 × 24 hours of receiving the goods.

How to Submit a Claim

1. Contact our CS team via WhatsApp at +62 812-8927-8104.
2. Send:
   • Unboxing video of the still-sealed package (mandatory).
   • Photo of the condition of the received product.
   • Order number / invoice.
3. The CS team will verify within a maximum of 1 × 24 hours.
4. Once approved: we will exchange the product or refund the money according to the original payment method.

What is NOT Included in Claims

• Decrease in quality due to collective courier service (Same Day) — please inform this when choosing the shipping service.
• Claims submitted after 1 × 24 hours.
• Without unboxing video proof.
• Products whose seals have been opened without any indication of defect from us.

Refund Processing Time

Once the claim is approved, the refund will be processed within:

• 1 – 3 business days for e-wallets (GoPay, OVO, ShopeePay).
• 3 – 7 business days for bank transfers.
• 7 – 14 business days for credit cards (depending on the issuing bank's policy).